Delivery by Ukrposhta, Nova Poshta, DHL
With New Mail or DHL delivery, you can receive goods even in the most remote corners of the world.
WARNING! When ordering delivery of goods by third-party courier services (Nova Poshta, Mist Express), upon receipt, be sure to check the availability of all goods in the order, as well as its appearance.
Exchange and return of goods
You can return or exchange an item that does not suit you within 14 days of purchase. This right is guaranteed by the Consumer Protection Act.
Conditions for the exchange or return of goods in this case: According to Article 9 of the Law "On the Protection of Consumer Rights", goods of good quality (without defects) can be exchanged or returned to the store within 14 days, not counting the day of purchase, if the following conditions are met:
- the product has not been used and has no signs of use:
- scratches, chips, abrasions, traces of opening, no traces of liquid getting into the product or on the packaging, documentation;
- the presentation is preserved - i.e. all labels, stickers and other accessories of the goods remained unchanged, the goods are fully completed, packed;
- all documents for the goods are present (instructions, warranty card, receipt or sales receipt confirming the purchase), all labels, factory markings and packaging are preserved.
We draw your attention to the fact that we do not accept returns of products that are made to order, they are unique and created exclusively for you, therefore, the materials and production terms do not allow us to accept returns.
- in case of damage to the goods or incomplete ordering, it is necessary to refuse to receive the goods, as well as to draw up an act (claim). In the event that this situation occurs, be sure to let us know what happened by phone: +380677350988